Warrancy Policy
Warranty Policy for AussieNakedEase
At AussiNakedEase, we are committed to delivering high-quality, seamless underwear designed to provide comfort and confidence. We adhere to the Australian Consumer Law (ACL), which protects our customers’ rights. This warranty policy outlines your entitlements as a customer and the terms under which claims can be made.
1. Your Rights Under Australian Consumer Law (ACL)
Under the ACL, all products sold by AussiNakedEase come with automatic guarantees that they will:
• Match the description provided on our website.
• Be of acceptable quality (free from defects, safe, and durable).
• Be fit for their intended purpose, such as providing seamless, invisible comfort under clothing.
These rights apply automatically and cannot be excluded, even for intimate items like underwear.
2. Warranty Terms
We offer a limited warranty to address specific issues related to our products. Below are the conditions under which a claim can be made:
Covered Under Warranty:
1. Defective Products:
If the product you receive has a manufacturing defect (e.g., torn fabric, faulty stitching), we will provide a replacement or refund.
2. Not as Described:
If the product does not match its description on our website (e.g., wrong color, size, or design), we will resolve the issue by replacing or refunding the item.
3. Unfit for Purpose:
If the product fails to meet its intended purpose (e.g., visible lines under clothing when marketed as “seamless”), we will rectify the issue.
Not Covered Under Warranty:
1. Change of Mind:
Due to hygiene reasons, we cannot accept returns or offer refunds if you change your mind about your purchase.
2. Products That Have Been Worn or Washed:
Worn or washed items are not eligible for warranty claims unless a manufacturing defect is present.
3. Incorrect Use or Damage by Customer:
Damage caused by improper care, such as not following the washing instructions, is not covered.
3. Warranty Period
All claims must be submitted within 14 days of receiving your order. Claims submitted after this period may not be eligible for resolution.
4. How to Make a Warranty Claim
If you believe your product is eligible for a warranty claim, follow these steps:
1. Contact Us:
Email us at [your email address] with the subject line “Warranty Claim – [Order Number]”.
2. Provide Proof of Purchase:
Include your order confirmation or receipt.
3. Describe the Issue:
Provide a detailed explanation of the issue. Attach photos or videos clearly showing the defect or problem.
4. Await Our Response:
We will review your claim and respond within 2 business days with the next steps. If approved, you may be offered:
• A replacement product at no additional cost.
• A refund if a replacement is not possible.
5. Returning a Defective Product
If we require the defective product to be returned for inspection:
• We will provide you with return instructions.
• The return shipping cost may be covered by us, depending on the nature of the defect.
6. Exclusion of Liability
AussieNakedEase is not liable for:
• Minor deviations in product color or design due to screen display differences.
• Delays caused by shipping providers.
• Products damaged by improper use or care (e.g., failure to follow washing instructions).
7. Care Instructions
To ensure your seamless underwear lasts, please follow these care instructions:
• Hand wash or machine wash on a gentle cycle.
• Use cold water and mild detergent.
• Avoid tumble drying and ironing.
Failure to follow these instructions may void your warranty.
8. Contact Us
If you have questions or need assistance with a warranty claim, please reach out to us:
• Email: [aussienakedease@gmail.com]
We are committed to resolving your issue promptly and ensuring your satisfaction.
Thank you for choosing AussieNakedEase. Your satisfaction and trust mean everything to us!