Terms and Conditions of Sale
At Aussie Naked Ease, we are dedicated to providing high-quality seamless underwear designed for women. These Terms and Conditions govern the purchase and use of products on our website and comply with the Australian Consumer Law (ACL). By placing an order, you agree to these Terms and Conditions.
1. General Information
These terms apply to all transactions on the Aussie Naked Ease website. We are an Australian-based business that caters to consumers within Australia.
Business Name: Aussie Naked Ease
Email: [aussienakedease@gmail.com]
Our products are intended for personal, non-commercial use. Resale without authorization is prohibited.
2. Products and Availability
We strive to ensure that the product details (descriptions, images, prices) on our website are accurate. However, errors may occasionally occur.
2.1 Product Descriptions
• We describe products as accurately as possible, including materials, sizes, and colors. However, colors may vary slightly due to screen settings or lighting.
• Any discrepancies do not constitute a violation of the contract unless they significantly affect the product’s use or quality.
2.2 Product Availability
• Products are subject to stock availability.
• If an item becomes unavailable after you place an order, we will contact you to offer a refund, replacement, or a future restock option.
We reserve the right to limit the quantity of any product you can purchase.
3. Ordering Process
3.1 Placing an Order
When placing an order, you must:
• Provide complete and accurate information, including your shipping address and contact details.
• Be at least 18 years old or have permission from a legal guardian.
• Ensure that your payment method is authorized and valid.
Orders will not be processed until payment is successfully completed.
3.2 Order Confirmation and Acceptance
After submitting your order, you will receive an order confirmation email. This is not a guarantee of acceptance. We may cancel or modify your order in the following situations:
• The product is out of stock or discontinued.
• There is an error in the price or product information.
• Fraud prevention measures indicate a risk.
We will notify you if your order cannot be fulfilled and provide a full refund if applicable.
4. Pricing and Payment
4.1 Pricing Information
• Prices are displayed in Australian dollars (AUD) and include Goods and Services Tax (GST) where applicable.
• We reserve the right to change prices without prior notice. However, the price you see at checkout is the price you will be charged.
In the event of a pricing error, we may cancel your order and issue a refund.
4.2 Payment Methods
We accept various payment options, including:
• Credit and debit cards (e.g., Visa, MasterCard, American Express)
• PayPal
• Other payment methods as listed at checkout.
Your payment is processed securely via third-party payment gateways. Aussie Naked Ease does not store your payment information.
5. Shipping and Delivery
We offer shipping services across Australia with both standard and express options.
5.1 Shipping Fees
Shipping costs are calculated based on your location and order size. These fees are displayed at checkout before final payment.
5.2 Order Processing Time
Orders are typically processed and dispatched within 2 business days after payment confirmation. Delays may occur during public holidays, sales events, or due to external factors like natural disasters.
5.3 Delivery Timeframes
Estimated delivery times vary by shipping method and destination. We provide tracking information for all orders. Aussie Naked Ease is not responsible for delays caused by third-party couriers.
6. Returns and Refunds
Our return policy is designed to ensure customer satisfaction while respecting your rights under the Australian Consumer Law.
6.1 Change of Mind Returns
We offer a 30-day return period for eligible products. To qualify for a return, the item must be:
• Unworn and unwashed with all tags attached.
• In its original packaging with the hygiene seal intact.
• Free from any stains, odors, or signs of damage.
Returns for change of mind are at the customer’s expense unless otherwise stated.
6.2 Defective or Incorrect Products
If your item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund. Notify us within 7 days of receiving the product. We may require proof of the defect, such as photos.
7. Consumer Guarantees Under Australian Law
The Australian Consumer Law provides automatic guarantees that apply to all purchases. These guarantees include:
• Acceptable quality: Products must be safe, durable, and free from defects.
• Fit for purpose: Products must perform the function described on our website.
• Accurate descriptions: Products must match the descriptions provided.
If a product does not meet these guarantees, you are entitled to a remedy, which may include repair, replacement, or refund.
For more details, visit the Australian Competition & Consumer Commission (ACCC) at www.accc.gov.au.
8. Limitation of Liability
To the extent permitted by law, Aussie Naked Ease is not liable for:
• Indirect, incidental, or consequential damages arising from the use of our products or services.
• Delays, errors, or disruptions outside of our control.
Our liability is limited to remedies outlined under the Australian Consumer Law.
9. Privacy Policy
We respect your privacy and handle your personal information in accordance with the Privacy Act 1988. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
10. Intellectual Property
All content on our website, including product images, descriptions, logos, and trademarks, is owned by Aussie Naked Ease. You may not reproduce, modify, or distribute our content without written permission.
11. Dispute Resolution
We are committed to resolving disputes promptly and fairly. If you have a concern or complaint, please contact us first to discuss the issue.
If a resolution cannot be reached, you may escalate the matter to the appropriate consumer protection authority.
12. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and the Effective Date will be updated. Continued use of our website after changes indicates acceptance of the new terms.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: [aussienakedease@gmail.com]
Our customer service team is available during [9am-7pm 7/7].
By purchasing from Aussie Naked Ease, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for shopping with us!