FAQ
Welcome to our FAQ section! Here, you ´ll find answers to common questions about our products, shipping, care instructions, and more.
1. Products
What types of underwear do you offer?
We offer absorbent menstrual underwear as well as seamless underwear that remains invisible under clothing for optimal daily comfort.
How does menstrual underwear work?
Our menstrual underwear is designed with multiple layers of absorbent, waterproof, and breathable fabric to ensure leak-free protection without any dampness.
How absorbent is menstrual underwear?
Our models offer different absorbency levels, ranging from light (equivalent to a panty liner) to heavy (equivalent to multiple tampons or pads).
Is your menstrual underwear suitable for heavy flows?
Yes! We offer models specifically designed for heavy flows and overnight use. They can be worn alone or as a backup depending on your needs.
Are your seamless underwear truly invisible under clothing?
Yes, our seamless underwear is made without visible seams for a second-skin effect, perfect under tight-fitting clothing.
Do your products contain harmful substances?
No, all our underwear is made from certified, non-toxic materials, ensuring safety and softness for your skin.
2. Sizing & Fit
How do I choose my size?
We recommend checking our size guide available on each product page. If you are between two sizes, we suggest choosing the larger one for maximum comfort.
Is menstrual underwear stretchy?
Yes, our menstrual underwear is made with slightly stretchy fabric to adapt to your body shape while staying securely in place.
3. Usage & Care
How do I wash my menstrual underwear?
1. Rinse them in cold water after use until the water runs clear.
2. Hand wash or machine wash at 30°C (86°F) without fabric softener or bleach.
3. Air dry (avoid tumble drying).
Do menstrual underwear smell bad?
No, thanks to antibacterial and breathable fabrics, odors are minimized. For optimal effectiveness, make sure to wash them properly after each use.
How long do they last?
With proper care, our menstrual underwear can last for several years while maintaining their effectiveness.
4. Ordering & Shipping
Do you ship outside of Australia?
Yes, we offer international shipping. Please check our « Shipping » page for delivery times and fees based on your country.
How long does shipping take?
•Australia: 3 to 7 business days
•International: 7 to 15 business days depending on the destination
What are the shipping fees?
Shipping fees vary based on your location and order amount. They are displayed at checkout.
Can I modify or cancel my order after payment?
We process orders quickly, but if you need to modify or cancel your order, please contact us as soon as possible.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number to monitor your package in real time.
5. Returns & Refunds
Can I return a product if the size doesn’t fit?
Yes, we accept returns within 30 days for unworn and unwashed products. Please check our return policy for details.
Can menstrual underwear be returned?
For hygiene reasons, we cannot accept returns of menstrual underwear that has been worn. If you have an issue with your order, please contact us!
What if my product is defective?
If you receive a defective item, contact us with photos, and we will offer a replacement or refund.
6. Contact & Support
How can I contact you?
You can reach us via:
Email: aussienakedease@gmail.com
Contact form on our website
Social media:
•Instagram/Facebook
We respond within 24 to 48 hours!
If you have any other questions, feel free to contact us. We’re here to provide the best experience possible!