Cancellation Policy
At Aussie Naked Ease, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains how cancellations are handled and your rights under Australian Consumer Law (ACL). By placing an order with us, you agree to the terms outlined below.
1. Cancellation Before Order Processing
You may request to cancel your order before it has been processed and dispatched.
1.1 How to Cancel Your Order
To cancel your order before processing, please contact our customer service team immediately at:
Email: [aussienakedease@gmail.com]
Provide your order number and reason for cancellation. We will do our best to accommodate your request.
If the order has not yet been processed, we will cancel the order and provide a full refund to the original payment method.
2. Cancellation After Order Processing or Dispatch
Once your order has been processed or dispatched, cancellations may not be possible. In this case, you can follow our Return and Refund Policy for further assistance.
If you receive the item after requesting cancellation, you will need to:
1. Refuse delivery if possible, or
2. Return the item in accordance with our Return Policy after receiving it.
Refunds will only be processed after the item is returned and inspected.
3. Conditions for Refunds on Cancelled Orders
3.1 Cancellation Before Dispatch
• If your order is successfully cancelled before dispatch, you will receive a full refund.
• Refunds will be processed within 7 to 10 business days depending on your payment provider.
3.2 Cancellation After Dispatch
• If the order has already been shipped, the shipping fee may not be refundable.
• Items returned for refund must meet our eligibility criteria under the Return and Refund Policy (e.g., unopened, hygiene seal intact, etc.).
4. Cancellations Due to Errors or Stock Availability
In rare cases, we may need to cancel an order due to:
• Out-of-stock products.
• Errors in pricing or product descriptions.
• Payment authorization issues.
If we cancel your order, you will be notified immediately and refunded in full.
5. Consumer Rights Under Australian Law
Under the Australian Consumer Law, you have the right to cancel an order and request a refund if:
• The product is not delivered within a reasonable timeframe.
• The product is faulty, not as described, or not fit for its intended purpose.
These rights apply even if our internal policies state otherwise. For more information about your consumer rights, visit the Australian Competition & Consumer Commission (ACCC) at www.accc.gov.au.
6. Non-Cancellable Orders
Certain orders may not be eligible for cancellation, including:
• Customized or personalized products.
• Orders placed during special promotions or sales (e.g., final clearance items), unless otherwise specified.
If you believe your order qualifies for cancellation under exceptional circumstances, please contact our customer service team for assistance.
7. Contact Us
For cancellation requests or questions about your order, please contact us:
Email: [aussienakedease@gmail.com]
Business Hours: [9am-7pm, 7/7]
We will do our best to assist you and ensure your experience with Aussie Naked Ease is smooth and satisfactory.
8. Changes to This Policy
We reserve the right to update or modify this Cancellation Policy at any time. Changes will be posted on this page, and the Effective Date will be updated accordingly.
By placing an order with Aussie Naked Ease, you acknowledge that you have read, understood, and agreed to this Cancellation Policy. Thank you for shopping with us!