Privacy policy
At AussieNakedease, your privacy is of utmost importance to us. We are committed to complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) to protect your personal information. This policy outlines how we collect, use, store, and disclose your data when you visit our website or interact with our services.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This policy applies to all personal information collected by AussieNakedease, including:
• Information collected on our website, apps, and social media platforms.
• Information gathered through orders, subscriptions, and customer service interactions.
• Any additional information you provide in surveys, promotions, or contests.
2. What Personal Information We Collect
We collect various types of personal information, depending on your interaction with us. The information collected may include the following:
2.1 Personal Identification Information
• Full name
• Email address
• Phone number
• Billing and shipping address
2.2 Account and Order Information
• Account username and password (if applicable)
• Order history, including products purchased and payment methods used
• Customer service inquiries and communications
2.3 Payment Information
• Payment details (credit card number, expiry date, etc.), processed securely by third-party payment processors (e.g., Stripe, PayPal).
We do not store your payment information on our servers.
2.4 Technical and Usage Data
• Device type, browser type, and operating system
• IP address and geographical location
• Pages visited, time spent on our site, and interaction data
• Referral source (e.g., search engine or external website)
This data is collected through cookies, tracking pixels, and other analytics tools.
2.5 Marketing Preferences
• Your preferences regarding receiving promotional materials and newsletters.
3. How We Collect Personal Information
We collect your information in several ways, including:
1. Directly from you:
• When you create an account, place an order, or contact us.
• When you subscribe to our email list or participate in surveys, promotions, or contests.
2. Automatically:
• Through cookies and similar tracking technologies when you visit our website.
3. From third-party sources:
• Marketing and advertising partners.
• Payment service providers (for transaction verification).
4. How We Use Your Personal Information
We use your information to provide and improve our services, process your orders, and enhance your experience on our site. The purposes for which we use your information include:
4.1 Order Processing
• Fulfilling and delivering your orders.
• Sending order confirmations, invoices, and shipping updates.
4.2 Customer Support
• Responding to inquiries, complaints, and requests for assistance.
• Resolving disputes or troubleshooting issues.
4.3 Marketing and Promotions
• Sending newsletters, special offers, and promotional content (if you have opted in).
• Customizing your experience by offering tailored product recommendations.
You may unsubscribe from marketing communications at any time by clicking the« unsubscribe» link in our emails or contacting us directly.
4.4 Analytics and Improvements
• Monitoring website performance and analyzing user behavior to improve our services.
• Identifying technical issues and enhancing security measures.
5. Disclosure of Personal Information
We do not sell your personal information. However, we may share your data with third parties under the following circumstances:
5.1 Service Providers
We engage trusted third-party service providers to help us operate our business. These providers may have access to your information for tasks such as:
• Payment processing (e.g., Stripe, PayPal)
• Shipping and order fulfillment
• Website hosting and maintenance
• Analytics and marketing support (e.g., Google Analytics)
These providers are required to handle your data securely and only use it for the services they provide to us.
5.2 Legal Compliance
We may disclose your information if required by law, regulation, or legal process, including:
• To comply with court orders or regulatory authorities.
• To enforce our terms of service or protect our legal rights.
5.3 Business Transfers
If AussieNakedease is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
6. Data Security Measures
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or alteration. These measures include:
• Encrypted data transmission (SSL/TLS) for secure communication.
• Secure servers and access control measures to restrict data access.
• Regular audits and monitoring of our systems for vulnerabilities.
Despite these precautions, no method of electronic transmission is 100% secure. You are responsible for maintaining the confidentiality of your account information.
7. Your Rights and Choices
Under Australian privacy law, you have the right to:
1. Access Your Information: Request a copy of the personal information we hold about you.
2. Correct Your Information: Request corrections to inaccurate or outdated information.
3. Delete Your Information: Request that we delete your information, subject to legal or business obligations.
4. Opt Out of Marketing: Unsubscribe from promotional communications at any time.
To exercise these rights, contact us at aussienakedease@gmail.com.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect information about your browsing activity. Cookies help us:
• Recognize your preferences on future visits.
• Provide personalized content and recommendations.
• Analyze website performance and optimize functionality.
You can manage your cookie settings through your browser. Disabling cookies may affect your experience on our site.
9. International Data Transfers
We may transfer your data to servers or third-party service providers located outside of Australia. When this occurs, we ensure that your data is protected by appropriate safeguards in compliance with Australian privacy law.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete the data.
11. Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the « Effective Date » updated accordingly.
12. Contact Information
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: aussienakedease@gmail.com
Our customer service is available during 9 am- 7 pm. 7/7
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting AussieNakedease!