Shipping Policy
At Aussie Naked Ease, we are committed to providing a seamless shopping and delivery experience. This policy outlines how we handle shipping, delivery timelines, tracking, and potential issues, in compliance with Australian Consumer Law (ACL). By placing an order with us, you agree to the following shipping terms and conditions.
1. Shipping Coverage
We currently offer shipping to all regions within Australia. We do not ship to international destinations or P.O. boxes unless otherwise specified for promotions or special circumstances.
2. Shipping Options and Costs
We provide multiple shipping options to give our customers flexibility based on their location and preferences. All shipping fees are displayed during checkout.
2.1 Standard Shipping
• Delivery Time: Estimated at 5 to 10 business days after dispatch.
• Cost: A flat rate or calculated based on your delivery address and order size.
2.2 Express Shipping
• Delivery Time: Estimated at 1 to 3 business days after dispatch.
• Cost: Express shipping fees are higher than standard and depend on your location.
2.3 Free Shipping (if applicable)
• We may offer free shipping promotions for orders above a certain value (e.g., orders over $100 AUD). Conditions for these offers will be detailed on the promotion page.
3. Order Processing
We aim to process and dispatch all orders within 1 to 2 business days after payment confirmation.
Processing times may be delayed during:
• Public holidays and weekends.
• Peak periods such as sales, promotions, and holidays.
You will receive a confirmation email with your order details and tracking information once your order has been dispatched.
4. Delivery Times
Estimated delivery times depend on the selected shipping method and your location:
• Metropolitan areas: Faster delivery times, typically within the shorter range of the estimate.
• Regional and remote areas: May experience longer delivery times due to limited courier services.
Please note that these are estimates only, and we cannot guarantee exact delivery dates due to factors beyond our control, such as:
• Delays caused by courier companies.
• Natural disasters or extreme weather conditions.
5. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel.
You can track the progress of your delivery by visiting the courier’s tracking page or through the link provided in the email. If you have not received your tracking information, please contact our support team at [aussienakedease@gmail.com].
6. Failed Delivery Attempts
If a delivery attempt fails due to incorrect address information or the recipient being unavailable, the following may occur:
1. The courier may leave a card with instructions on how to collect or arrange re-delivery.
2. If the parcel is returned to us, you may be responsible for additional shipping fees to re-ship the order.
Ensure that your shipping address is accurate and that someone is available to receive the package.
7. Lost or Delayed Parcels
In rare cases, a parcel may be delayed or lost during transit. If your parcel has not been delivered within the estimated timeframe, please follow these steps:
1. Check the tracking information provided in your shipping confirmation email.
2. Contact the courier directly to inquire about the status of your parcel.
3. If the issue is not resolved, contact us at [aussienakedease@gmail.com] for assistance.
Under Australian Consumer Law, you are entitled to a remedy if your order is not delivered within a reasonable timeframe.
8. Damaged or Missing Items
We take great care to ensure that your order is securely packaged. If you receive an order with damaged or missing items, please contact us within 7 days of receiving the parcel.
Provide the following information:
• Your order number.
• Photos of the damaged product(s) and packaging.
We will assess your claim and offer a suitable solution, which may include:
• A replacement product.
• A refund for the damaged item(s).
• Additional support in resolving the issue with the courier.
9. Shipping Policy and Consumer Rights
This policy is in addition to your rights under the Australian Consumer Law (ACL). Under the ACL, you have the right to receive your products:
• Within a reasonable time after placing your order.
• In good condition, free from damage or defects.
If your order does not meet these standards, you may be entitled to a refund, replacement, or compensation.
For more information about your consumer rights, visit the Australian Competition & Consumer Commission (ACCC) at www.accc.gov.au.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact our customer service team:
Email: [aussienakedease@gmail.com]
We are here to assist you and ensure a smooth and reliable delivery experience.
Thank you for shopping with Aussie Naked Ease!